PATIENT BILL OF RIGHTS AND RESPONSIBILITIES

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To ensure the finest care possible, as a patient receiving our pharmacy services, you should understand your role, rights and responsibilities involved in your own plan of care.

 

As our patient, you have the right to:

 

• To express concerns, grievances

• To receive information about product selection, including suggestions of methods to obtain medications not available at the pharmacy where the product was ordered

• To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans

• To receive information on how to access support from consumer advocates groups

• To receive information to assist in interactions with the organization

• To receive information about health plan transfers to a different facility or Pharmacy Benefit Management organization that includes how a prescription is transferred from one pharmacy service to another.

• To Receive pharmacy health and safety information to include consumers rights and responsibilities

• To know the philosophy and characteristics of the patient management program

• To have personal health information shared with the patient management program only in accordance with state and federal law

• The right to identify the program’s staff members, including their job title, and to speak with a staff member’s supervisor if requested

• The right to speak to a health professional

• The right to receive information about an order delay, and assistance in obtaining the medication elsewhere, if necessary

• To receive information about the patient management program

• To receive administrative information regarding changes in or termination from the patient management program

• To decline participation, revoke consent or dis-enroll from the patient management program at any point in time

 

As our patient, you have the Responsibility

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• To notify your Physician and the Pharmacy of any potential side effects and/or complications

• To submit any forms that are necessary to participate in the program to the extent required by law

• To give accurate clinical and contact information and to notify the patient management program of changes in this information

• To notify their treating provider of their participation in the patient management program, if applicable